The World of Cross Stitch

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Shipping & Returns

Shipping 

We endeavour to only list In-stock items on the website (unless otherwise stated).

Orders are dispatched every working day and normally goods are sent within 24/48 hours of your payment arriving.

Our shipping charges are:

UK / Europe

up to 20.00 = 2.40

from 20.01 to 49.99 = 2.40

Rest of World

up to 20.00 = 3.40

from 20.01 to 49.99 = 3.40

Orders of 50.00 Delivery FREE

Orders for delivery within France should arrive within 3-5 working days; to other EU countries 5-7 working days and elsewhere 7-10 working days.

NOTE: For your safety international packages are sometimes checked by Customs and Security Staff on departure from France and arrival in your country. This can add a day or so to delivery. You are responsible for any import taxes applicable within your country

Returns

In the event of a faulty product or an error in dealing with your order, we will replace the item or refund you in full, on return of the goods, including the cost of return. Refunds will be made within 14 days on receiving the returned goods.

Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. You have a right to cancel your order within 14 days after the day of receipt. Goods must be returned to us, at your cost, in their original condition and packaging for exchange or refund. We will refund your money within 14 days of receipt of order.Article 10 Directive Europeenne ecommerce

Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that you obtain proof of purchase, as we cannot be held responsible for goods lost in transit.

Your statutory rights as a consumer are not affected.


 


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